Support Center

How can we help?

Search the quick answers, or reach a person: live chat, WhatsApp, email, or a support request you can follow. One business day, Monday to Friday for a first reply. That is a reply from a person, not a fix.

Quick answers

How much does SoftGlaze Browser cost?

There are two plans, each per workspace, billed monthly or yearly. SoftGlaze Browser Pro is US$5 a month or US$50 a year: up to 3 team members and 3 profiles at once in a parallel run. SoftGlaze Browser Enterprise is US$29 a month or US$290 a year: up to 25 members, 10 profiles at once, activity log export and priority email support. A year costs the same as 10 months. Both start with a 7-day trial, no card needed.

How do I buy a plan?

Buying is by invoice for now. Tell us the plan and who to invoice on the Buy page, or email support@softglaze.com to buy. We send you an invoice, and once it’s paid you get a purchase code to enter on the app’s Billing page.

Where do I download it, and what does it run on?

SoftGlaze Browser runs on Windows 10 and 11, 64-bit. Get it from the Microsoft Store, where Microsoft signs the package, or download the installer (version 1.0.25) from the download page. The installer isn’t signed, so Windows SmartScreen may warn you the first time you run it.

Which proxies and providers work with it?

Any HTTP or SOCKS5 proxy, added by hand or pasted as a list. You can also connect your own account with any of 36 proxy providers, and the app adds that provider’s proxies to your pool. It checks proxies before use, grades their health from A to F and can rotate them.

Can my team use it, and what roles are there?

Yes. A workspace has 4 roles: Owner, Admin, Manager and Operator. Roles control what each member can see and do, with masked credentials and an activity log. Pro allows up to 3 team members and Enterprise up to 25, the owner included.

What is the refund policy?

14 days, no questions asked, on both plans, counted from the charge. So a renewal you didn’t want is refundable for 14 days after it’s taken. Email support@softglaze.com to ask; one email gets it done.

Can I buy the source code and sell it under my own brand?

Yes. The source licence gives you the complete source code to put your own name, logo and colours on and sell as your own product: one payment of US$1,500, non-exclusive, with 30 days of setup help and 3 months of updates included.

Is there a Mac or Linux version?

Not yet. Today it runs on Windows 10 and 11, 64-bit. macOS: A build for Apple Silicon Macs exists, but it hasn’t been tested on a real Mac yet, and it isn’t signed or notarised by Apple, so macOS would refuse to open it. There is no Intel Mac build yet. Linux: AppImage and .deb builds for 64-bit Linux exist, but they haven’t been tested on real Linux machines yet, so they aren’t published.

Where is my data stored, and what do you collect?

Your profiles, proxies, members, cookies and browsing data are in a database on your computer, under %APPDATA%\softglaze-browser, and the app sends no telemetry. Our licensing server keeps your account (your name, your confirmed email address, what you will use SoftGlaze for and, if you give them, your phone number and company) and, to check your licence, a random install ID and a hashed machine ID. Whole-database encryption is available in Settings and is off by default.

More in the FAQ and the docs.

Talk to a person

Pick whichever suits you. Every one of them reaches the SoftGlaze team.

  • Live chat

    Chat with the team from any page: open Help at the bottom right. It shows whether someone is online right now. When no one is, leave a message and we reply by email.

    Start a live chat

  • WhatsApp

    Message us at +1 (603) 799-1247. The chat happens in WhatsApp, under its own terms.

    Open WhatsApp

  • Email

    support@softglaze.com. One business day, Monday to Friday for a first reply. Best for anything you want on record.

    Write an email

  • Support request

    Get a request number, add up to 3 screenshots, and follow the replies and the status on a private page.

    Submit a request

Response times

What we can promise, and what we can’t.

  • First reply. One business day, Monday to Friday, by chat, email or on your request. A reply is from a person, not a fix.
  • SoftGlaze Browser Enterprise. Priority email support: Enterprise emails are answered first. The reply time is the same on every plan.
  • Security reports. Two business days, then an update at least every seven days until it’s closed. See the security page.
  • Complaints. Resolved within seven business days. See how to make a complaint.