Contact
SoftGlaze is a small operation, so you get a person rather than a ticket queue. Pick the address that matches and write in your own words.
SoftGlaze LLC, a New Mexico limited liability company
Where to write
One business day, Monday to Friday. That’s a reply from a person, not a fix. If something needs building, the reply will tell you that honestly.
Using the app
Installing, profiles, proxies, imports, automation, licences.
Billing
Invoices, refunds, cancelling, buying for more than 25 members.
Security
Vulnerability reports. See the disclosure section on the security page.
Abuse
Reports that someone is using SoftGlaze against the acceptable use policy.
Privacy
Access to, or deletion of, what we hold about you.
Two things that belong somewhere else
Both get a better answer if they don’t come by email.
Answers that already exist
If it’s one of these, you don’t have to wait for a reply.
“Windows says the publisher is unknown.”
Expected: the installer isn’t signed yet. The download page shows what to click and how to check the file’s SHA-256 first.
“Where does my data go?”
Onto your own disk, with a list of every outside service the app contacts on the security page.
“What happens when the trial ends?”
The app locks to a renewal screen after a grace period, and nothing is deleted. The timeline is on pricing.