Delivery and service policy
SoftGlaze Browser is software. Nothing is shipped: you download the app, and a purchase reaches you by email.
Last updated 7 November 2026 · SOFTGLAZE (SMC-PRIVATE) LIMITED, a single member private company registered in Pakistan
In short
- SoftGlaze Browser is software. Nothing is posted or shipped, and there are no delivery charges.Read
- Download the app free from the Microsoft Store or our download page, and try it for 7 days with no card.Read
- After your payment reaches us, we email a purchase code within one business day, Monday to Friday.Read
- If a code doesn’t arrive, email or call us and we resend it, or refund you.Read
- Cancel any time and keep your plan to the end of the period you paid for.Read
What we deliver
We sell a licence to use SoftGlaze Browser, desktop software for Windows 10 and 11, 64-bit, on one of two plans: SoftGlaze Browser Pro or SoftGlaze Browser Enterprise. There are no physical goods. Nothing is posted or shipped, and there are no shipping or delivery charges, wherever you are.
Getting the app
The app is a free download from the Microsoft Store or from our download page, available straight away. The 7-day trial needs no card, so you can install the app and use every feature before you pay anything.
How a purchase is delivered
Buying is by invoice for now: ask on the buy page or email support@softglaze.com. Once your payment reaches us, we email you a purchase code for the plan you chose within one business day, Monday to Friday. You enter it on the app’s Billing page, under “Have a purchase code?”, and the plan is active at once. Nothing else needs to be installed.
The service after you buy
The app runs on your own computer, and your profiles, proxies and settings stay there. It contacts our licensing server to confirm your account’s email address and to check your licence; every other outside service it contacts is listed on the security page.
Support is by email at support@softglaze.com, by phone on +92 300 0748477 (Calls, Pakistan time (UTC+5)), or on WhatsApp at +1 (603) 799-1247. A person replies within one business day, Monday to Friday.
If something doesn’t arrive
If the download fails, or your purchase code hasn’t arrived one business day after your payment reached us, email support@softglaze.com, call +92 300 0748477 or message us on WhatsApp at +1 (603) 799-1247. We resend the code, or refund your payment in full if we can’t sort it out. To make a complaint, see how to make a complaint.
Cancelling
You can cancel at any time, and you keep your plan until the end of the period you’ve paid for. If you’ve paid and change your mind before your code arrives, tell us and we refund the payment. A refund of any charge within 14 days is covered by the refund policy.
Who delivers it
SOFTGLAZE (SMC-PRIVATE) LIMITED, a single member private company registered in Pakistan (SECP CUIN 0335492). Registered office: Rehmania Colony, Chak No. 86/M, Khan Bela Road, Jalalpur Pirwala, Multan Cantt., Punjab 59250, Pakistan. The terms apply to every purchase.