FAQ

Billing questions are on pricing. These are the operational ones.

Does it stop me being detected?

No, and nothing honestly can. The app gives each profile its own consistent device and its own proxy, keeps the values it reports coherent with each other, and tells you through Leak Check when they contradict themselves. Whether a platform challenges a session is the platform’s decision.

Can I run it on macOS or Linux?

Not yet. Windows 10 and 11, 64-bit. The app is only packaged for Windows and the browser downloads it manages are Windows binaries. There is no date for a build, and the download page says so rather than collecting your hopes.

Where exactly is my data?

Under %APPDATA%\softglaze-browser: the workspace database, and one folder per profile holding the cookies, storage and cache that Chromium and Firefox write. Backups are yours to make; Workspace Backup & Restore is in Settings.

Is any of it encrypted?

2FA seeds, provider API keys, the SMTP password and the sync token are sealed with your system keychain. Whole-database encryption covers everything else and is off by default. Turn it on in Settings. With the app closed the database is ciphertext; while it is running and unlocked there is a decrypted working copy on disk, so it protects a stolen drive, not a machine in use.

Does the app phone home?

No telemetry, no usage statistics, no crash reporting, no licence check-ins. It does contact other companies’ services for specific jobs: browser downloads, the IP lookup for a proxied launch, your proxy provider’s API, a captcha solver if you configure one. Every destination is listed on the security page.

Earlier builds wrote a Windows registry policy that force-installed our recorder extension into every Chromium on the machine, to inflate a Web Store count. That code is gone and current builds delete the value on launch. It’s written down rather than quietly fixed.

Can two people use one workspace?

Several people can, from that one installation, each with their own login and role. What you cannot do is put the workspace on a hosted server and have people join from their own laptops: there is no team server. See teams and roles.

Can I move a workspace to another computer?

Use Workspace Backup & Restore in Settings to make a backup and restore it on the other machine. There is no sync between installations unless you configure cloud sync against a server you run yourself, which carries profiles only, encrypted before it leaves the machine.

Which engine should a profile use?

Chromium unless you have a reason. Firefox profiles are real Firefox, but only proxy, user agent, locale, timezone and WebRTC off. The rest of the Fingerprint tab doesn’t apply to them. fingerprint-chromium is optional, off by default, and applies the fingerprint inside the browser rather than through injected scripts.

Why does my profile launch Chrome for Testing instead of my Chrome?

Because that profile loads extensions. Real Chrome silently ignores --load-extension, so profiles that need extensions get the Chrome for Testing build; profiles that don’t keep preferring your installed Chrome, which is stealthier.

Does it come with proxies?

No. Add your own, paste a list, or connect an account with one of 8 providers and the app pulls their list through the provider’s API.

Can I automate anything?

Anything you can do in the browser yourself, with 13 step types and up to 10 profiles per run. What it doesn’t do is extract data: there is no scraper and no results file. For that, start a profile through the local API and drive it with your own Puppeteer or Playwright code.

Is there an API?

A local one, on 127.0.0.1:8080, off by default. Three routes: health, list profiles, start a profile. Starting one returns a DevTools endpoint you can attach to. There is no hosted API, because there is no hosted anything.

What happens when the trial ends?

After 7 days you get 3 more days with reminders. Then the app locks to a renewal screen until you buy a plan. Your profiles and data stay on your computer, and unlock as soon as you do.

Is it open source?

No. The source is public and readable, under the BUSL-1.1 licence, and becomes Apache 2.0 on 1 January 2030. Until then, using it for real work needs a paid licence, and you can’t resell it or run it as a service.

What is it not allowed to be used for?

Fraud, account takeovers, impersonation, evading enforcement, harassment, attacking systems, spam, and anything illegal where you or the site are. The acceptable use policy is specific about each, including what the identity vault is and is not for.